Service & support for Deye inverters and battery storage
Welcome to the INVOLTIS service area – your reliable partner for Deye inverters and lithium batteries. Our many years of experience with these high-quality products enable us to offer you first-class service.
Monitoring and remote maintenance
Consulting and planning
Customer service and support
Repair service
Delivery times & on-site service
We understand that time is money. That is why we focus on short delivery times so that your solar projects can be completed quickly.
Our regional service team in Styria is quickly available if problems arise – for fast, efficient repairs on site.
In the event of a warranty claim, we analyse the affected device – whether inverter or battery – thoroughly and systematically. Our goal is rapid fault diagnosis and restoration of your system with minimal downtime.
Software support
Our comprehensive software support ensures that your devices are always up to date. We carry out inverter updates and make sure your settings are optimally adapted to your needs.
Monitoring with Deye Cloud
You monitor your Deye inverters with Deye Cloud, Deye’s official monitoring platform – in the browser or as an app for iOS and Android. This gives you access to the performance data and status of your systems at any time, from anywhere. We are happy to help you with the set-up.
One of the safest batteries on the market
Our Easyway UNIV-16kWh battery storage systems have been tested and certified to IEC 62619:2022 – the international safety standard for stationary lithium battery systems. In addition, there is CE conformity in all areas and a multi-level protection concept with BMS.
- IEC 62619:2022
- CE marking
- EMC Directive 2014/30/EU
- Radio Equipment Directive 2014/53/EU
- Low Voltage Directive 2014/35/EU
- RoHS 2011/65/EU
- ISO 9001:2015
- UL 1973 (cell)
- UN38.3
We hold all certificates and test reports in the original, and they can be inspected on request. Details of the evidence →
Tested, among other things: propagation test, overcharge protection, overheating protection, edge/corner drop test with the complete 117 kg system (SGS test report no. SHES260400554801).
Request service
Technical question, warranty claim or maintenance? Write to us – the Involtis team will help quickly and without fuss.